We always love catching up with our clients, both new and old to re-evaluate our processes as an MSP as well as see how their company was able to grow with us and benefit from their IT support.
We spoke with our clients Westminster Kennel Club, who have been a managed client with us for over 20 years. Florence Foti and Linda Duane head operations at Westminster Kennel Club, the world-renowned dog show host. Their company, like many others, have seen a change in location and business over the past few months during the COVID19 pandemic, but this hasn’t stopped their work. We asked them to answer the following questions regarding the pandemic, working with RCS, and the technology they have been using to streamline their business operations.
Q. How many people are at your company?
Q. What does your business do or offer?
Q. Has your service offering and/ or business model changed at all since the beginning of COVID?
Q. Are you equipped to be virtual?
Q. How tech-savvy is your staff?
Q. What tech are they using?
Q. How was RCS able to help your staff become more efficient?
Q. Was tech added that made them more efficient?
Q. Were you offered suggestions to help you streamline what you do?
Q. Before RCS, did you have all your IT info logged somewhere that you could get it and do you feel more secure about that now?
Q. Has anything changed for you since using RCS and if so, what?
Q. Had you ever considered bringing in an external IT team previously?
Q. What can we tell future clients in the same position who may be considering investing in out-sourced IT?
Q. What do you like most about your experience with RCS thus far?
Q. What do you like least about your experience w/ RCS this far?
Thank you to Florence Foti and Linda Duane for answering our questions and being the best part of RCS!
If you are interested in working with RCS Professional Services, or would like to hear more about our support and solutions - please contact us at info@rcsprofessional.com